Durham Professional Services is now recruiting for a Change Management Analyst to join their large international client based with offices in Glasgow and London. This role will be working from home with so office work on a rare occasion (at the moment).
This role is for a fixed term position of 12 months but there is potential for the right candidate to eventually become a permanent member of staff if the stars align.
My client is about to do a large scale implementation on a new application so any experience of implementing CRMs such as Dynamics 365 or SAP would be superb.
The role:
You will be part of a large Business Analysis and Change community and have the opportunity to contribute to continuously improving how we deliver change. You will engage across the organisation and work at many levels, including heads of and 3rd parties. You will play an active part in building the reputation of the Analysis community by consistently demonstrating the value of the discipline.
The Job
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Provide specialist change analyst services to support the organisation during the full lifecycle of any change initiative
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Plan and lead change impact assessments, identifying and quantifying impacts, risks and issues
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Plan and lead on business readiness activities including but not limited to support models, training needs analysis, training approach/plans, training delivery and communication plans to ensure the successful transition to future state with minimal disruption to BAU processes, increasing up take and protecting our customer experience
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Identify, evaluate, estimate and articulate the work required to successfully implement the changes
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Identify key BAU processes impacted by change ensuring “as is” and “to be” states are mapped to the required standard
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Conduct and verify post implementation reviews to ensure change has been adopted and benefits realised
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Define and measure success metrics and monitor change progress
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Contribute to the identification of benefits, working with stakeholders and the benefit manager to ensure accurate identification, traceability and reporting of benefits
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Collaborate with Business and Transformation Delivery teams where appropriate to effectively scope, design and implement strategic and tactical business change
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Prepare and facilitate project/programme meetings/workshops as required and undertake all analysis required for the meeting/workshop inputs and outputs
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Contribute to the development of business and change analysis processes and deliverables whilst supporting the implementation of new technologies.
The Person
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Highly motivated, resilient, proactive and enthusiastic individual who is committed to meeting strict deadlines and goals
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Ability to work collaboratively within a team and on own
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Proven track record in business analysis/change analysis role, with full lifecycle experience on a variety of project types
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Experience of employing a broad and diverse range of business analysis best practices, methodologies and tools
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Experience of business process mapping using BMPN 2.0
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Ability to challenge business and technology areas in order to achieve the optimal future design of any change initiative
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Excellent interpersonal and communication skills with the ability to articulate complex changes to different stakeholders
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Ability to influence and support senior Stakeholders through difficult decisions.
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Self-reliant individual who can reflect on own performance and make improvements
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Ability to actively listen to clarify own understanding
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A solid understanding of how people move through change with the ability to support people through transition from current state to future state, understanding what is needed to influence each stakeholder to embrace and adopt the change
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Ability to develop and maintain effective working relationships at all levels, with the ability to influence and support Senior Stakeholders to move forward towards a common vision or goal
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Experience of change management principles, methodologies and tools
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Familiar with MS Teams, Jira, Confluence, Miro
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Ideally familiar with CRM systems especially Microsoft Dynamics.
My client offers an incredibly grown up way of working. Flexibility and colleague care is the main theme of their working environment, and they understand the working world that we find ourselves in at the moment.