Financial Systems support Analyst

Ref: 593| Posted: 20th Oct 2021

Durham Professional Services is delighted to be working on behalf of our client to recruit a Financial Systems Support Analyst. This role is working for our global client in Glasgow but given the current restrictions this role will be carried out using a hybrid of office and WFH. This role is being offered on a 15-month FTC (salaried) to cover maternity cover.


The successful applicant will provide first line support of the firm's practice management/financial systems and perform certain data maintenance and quality assurance tasks to help ensure the integrity of those systems.

This role would allow an experienced individual with commercial software experience to cross skill into this role.



Key Responsibilities


  • Provide first line support for all financial applications
  • Track all logged calls through IT Service desk, ensuring that calls are completed according to SLA.
  • Co-ordination with team members in other regions to hand over calls to provide the firm with 24 x 7 cover.
  • Maintain data integrity though daily reconciliations using System Reports, SQL to investigate variances.
  • Monitor system services and scheduled tasks e.g. BizTalk and other integrations
  • Provide support, troubleshooting and ad-hoc training to finance teams worldwide.
  • Test application upgrades, check functionality and deploy in line with firm's change control policy.
  • Assist with month-end and year-end closing tasks.


Skills and Experience

  • Proven track record of working with and understanding of Finance processes
  • Problem solving and task management skills
  • Advanced analytical and financial skills
  • Understanding of client needs
  • Ability to work under pressure, deal with tight deadlines and demonstrate flexibility as required to perform the role
  • Organised and methodical approach to work
  • Ability to complete set tasks with minimal supervision
  • Good communicator, the ability to communicate orally or in writing, confident telephone manner, tactful and diplomatic when under pressurised situations

“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."