ur client is looking for a Service Designer to join them on a 3-month contract basis. (Umbrella Only)
We are looking for a service designer to help with the end-to-end journey of particular areas of their business. This would be about providing the right service and/or selling the right products and how they intertwine across the multiple touchpoints the customer journey takes.
As a service designer you wlll have had prior experience of carrying out a similar role is a complex organisation, taking high level stakeholders on the journey with you.
Key skills required include: -
- Conduct User Research to identify and assess the problems to solve and the opportunities to explore further.
- Evidence of the execution of a robust discovery and delivery design-thinking process.
- Design the User Journey Map.
- Plan and execute co-creation workshops.
- Use the available resources to prototype services.
- Design the Service Blueprint (current and future state).
- Whatever else needs to happen to condense analysis into a compelling story.
This role also requires skills in current UX and CX tools.
To apply for this opportunity please submit your cv.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age