Infrastructure
Glasgow
£220 per day

Senior IT Technician

Ref: 499| Posted: 30th Apr 2021

Durham Professional Services are delighted to be recruiting for a Senior IT Technician based in Glasgow. This role is for an initial 3 months and will be Umbrella only.

Role Responsibilities

 

  • Resolve issues assigned from the 1st/ 2nd line support
  • Diagnose and resolve faults raised by customers and clients
  • Support the existing IT department with internal/external system issues
  • Ensure predefined service level targets are met
  • Liaise with resolver groups within Webhelp UK and suppliers and to ensure issues are resolved effectively
  • Assist the project team in implementing new systems
  • Ensure processes are compliant and robust, meeting our regulatory and client commitments
  • Deliver improvements in the efficiency and automation of our existing processes (where applicable)
  • Remote support using a variety of communication and collaboration tools

Key Skills

 

  • An in-depth technical understanding of IT services, with experience in problem solving technical issues
  • IT certification would be extremely beneficial (i.e., MCP, MCSE, MCSA, CCNA) or equivalent experience
  • Ability to support Linux or Windows based operating systems (Server and Client)
  • Knowledge of networking technologies and infrastructure knowledge is desirable
  • Have prior experience of supporting multiple systems and users in a large business environment
  • An understanding of certification standards (e.g., ISO27001, PCI DSS, ISO9001) is advantageous