Senior IT Technician

Durham Professional Services are delighted to be recruiting for a Senior IT Technician based in Glasgow. This role is for an initial 3 months and will be Umbrella only.

Role Responsibilities

• Resolve issues assigned from the 1^st/ 2^nd line support
• Diagnose and resolve faults raised by customers and clients
• Support the existing IT department with internal/external system issues
• Ensure predefined service level targets are met
• Liaise with resolver groups within Webhelp UK and suppliers and to ensure issues are resolved effectively
• Assist the project team in implementing new systems
• Ensure processes are compliant and robust, meeting our regulatory and client commitments
• Deliver improvements in the efficiency and automation of our existing processes (where applicable)
• Remote support using a variety of communication and collaboration tools

Key Skills

• An in-depth technical understanding of IT services, with experience in problem solving technical issues
• IT certification would be extremely beneficial (i.e., MCP, MCSE, MCSA, CCNA) or equivalent experience
• Ability to support Linux or Windows based operating systems (Server and Client)
• Knowledge of networking technologies and infrastructure knowledge is desirable
• Have prior experience of supporting multiple systems and users in a large business environment
• An understanding of certification standards (e.g., ISO27001, PCI DSS, ISO9001) is advantageous