Technical Support Engineer

Ref: 470| Posted: 22nd Jan 2021

We are delighted to be working with our client on an exclusive basis to recruit a Technical Support Engineer on a permanent basis with our client in Glasgow. This role is mostly 9-5.30, but on occasion out of hours work will be required as will some travel.

This role will be a mixture of field and office-based help desk work for our clients customers.  You will also assist in supporting and evolving the internal IT platform. As part of the role you will also be expected to make recommendations on solutions for customers and take an active role in configuration and deployment of kit. You may also be asked to get involved in wider converged solutions. The majority of the role will involve providing technical support at differing levels to the customer base either on the phone or via a site visit. Providing excellent customer service is essential.

Key Duties

  • Advising customers on any SharePoint opportunities that arise
  • Acting as the principal technical resource for SharePoint
  • Supporting Microsoft Windows Server 2008 R2 to 2016 and SBS 2011 including Active Directory and Group Policy creation
  • Supporting Microsoft Exchange Server 2003, 2007, 2010, 2013 and 2016
  • Supporting O365
  • Assisting the technical team with LAN / WAN hardware and router configurations
  • A basic understanding of network switching architectures and configurations.
  • A basic understanding of network protocols, DNS, DHCP, TCP/IP
  • Help the team to provide technical support to our user base, both remotely or on-site as required


Key skills and Experience

Candidates must be able to work on their own initiative as well as part of a team.  You will need excellent communication and interpersonal skills to liaise with internal and external customers. The role could be filled by an experienced candidate or someone with good technical skills willing to learn new technologies. Ideally, this person will have strong SharePoint skills at their core. With experience of implementation, support and migration in a SharePoint environment .

  • SharePoint configuration, implementation, support and migration
  • Strong background with Microsoft products. Particularly O365.
  • Server Operating Systems including Server 2000, Server 2003, Server 2008 R2, 2012 and 2016
  • Exchange 2003, 2007, 2010, 2013 and 2016 Active Directory
  • Server Hardware
  • Current Windows desktop operating systems including Windows XP and Windows 7
  • PC hardware and Printer hardware
  • WIFI (Cisco Meraki preferred but not essential)
  • Sound IP troubleshooting skills including DHCP, DNS, IP addressing


We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."