A new contract requirement for a Technology Incident Manager has arisen with our international IT client. This is a contract role for an initial 3 months, umbrella only. The role is Hybrid with a requirement to attend offices in central Scotland when requested.
As the reliance on technology intensifies, the frequency and complexity of IT incidents have risen. We would like to resolve this challenge by hiring an individual that will focus on helping to efficiently respond to and resolve incidents, impacting on business continuity and customer satisfaction.
Key issues include Response Time, Coordination and Communication and Root Cause Analysis.
Skills and Experience
The IT Incident Manager/Consultant will be responsible for:
- Developing and maintaining an incident response plan.
- Developing a technical play book that will help in the initial analysis of root cause.
- Coordinating incident response efforts across IT teams.
- Conducting post-incident reviews and implementing improvements.
- Collaborating with other departments to ensure a comprehensive incident management strategy.
- Analysis and understanding of the technology that is causing recurring incident.
- Working with suppliers to improve response times.
Key skills to successfully undertake this role include
- Have an in-depth understanding of Service Management Framework principles and processes
- Ideally several years experience in Incident and Problem Management
- Confident in your ability to build processes
- Excellent communication skills, both written and orally
- ITIL Certification
For further details on this exciting new role call Mark on 0141 244 0246 or email mark@durhamlimited.com