£600 per day

IT Solutions Architect

Ref: 789| Posted: 8th Mar 2023

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What you’ll be doing

- To lead client engagements to capture and document IT requirements and solutions

- Building secure solutions which will include writing requirements, testing and delivery

- Working across both new and legacy systems, you’ll be exposed to a mixture of client and internal technical projects in order to support the wider business with their everyday functions

- Sharing knowledge of tools and techniques with colleagues, including non-technical personnel

- Leading and contributing to storyboarding and brainstorming exercises

- Running scoping and design meetings or conference calls with clients

- Performing requirements analysis

- Producing technical documentation

- Validating technical solutions before handing over to client, including production of test plans and guidance to other departments on test methodologies

- Delivering cost and business architecture to agreed objectives and to meet cost and quality outcomes

- Maximising client, third party and supplier satisfaction through outstanding delivery

- Developing and supporting systems architecture and infrastructure, engaging with the wider IT teams and build action plans to deliver exceptional service

- Contributing to the design and delivery of the business architecture and technology enablement initiatives

- Seeking to identify continuous improvement opportunities


What you’ll need

- Minimum 10 years’ experience in contact centre solutions/services

- Extensive knowledge of networks, telephony, security, and domain and application services

- A deep understanding of the business challenges facing organisations in relation to the contact centre strategy and customer management

- Background in applications development desirable but not essential

- Previous project management experience beneficial

- Proven experience of solution architecture and solutioning in a multi-channel environment

- Experience of automation, digital technologies, direct management of third-party providers and partners (Desirable)   

- Strong and clear verbal and written communication skills

- Industry knowledge including supplier knowledge