1st Line

IT Support Associate

Ref: 462| Posted: 19th Nov 2020

Durham Professional Services is delighted to be working exclusively with a well-known Brand based in Livingston and Edinburgh who are currently recruiting an IT Support Associate to join their established team for a two-year fixed term contract.

This role will suit someone who has recently graduated or has at least one years’ experience in the Infrastructure arena.

This company is looking to bring on a hungry and driven individual who is keen to learn all the different aspects of working in an infrastructure area, putting into practise the theory you have learned at university or college or from your previous employer.

The team you will join deals with all aspects, from incident resolving, fulfilling requests to managing assets within the business. This department is the foundation of the business, underpinning the productive and successful brand we know, and love and you could be part of that. Working with different departments daily and never having two days the same, this role will allow you to gain the fundamentals of infrastructure in one of the best-known companies on a global scale.

The right candidate must have an eye for detail, understand the customers’ issues and be steadfast in resolving them. Working with likeminded individuals who are happy to share their knowledge and make you the best at what you do, can only enhance your toolkit for your career moving forward.

A typical day:

  • Resolution: of workplace incident and requests raised
  • Manage: assets in the workplace
  • Share: the knowledge
  • Be involved: project rollout


In order to succeed in this role, the following personal and interpersonal skills are key:  

  • Demonstrate creative thinking and problem-solving
  • Excellent communication skills
  • Individually driven to deliver results and to use own initiative
  • Strong planning and organisational skills
  • Flexible working


Understanding or working knowledge of the following is also key to this role:

Technical skills:

  • Microsoft stack (including but not limited to)
    • Windows 10 administration & support
    • Active Directory
    • Bitlocker Administration
    • Deployment Services
    • M365 (specifically O365 suite)
  • Video Conferencing (Zoom, Teams)
  • Endpoint Security
  • OS Deployment (Ivanti Management Suite / WorkspaceOne)
  • Mobile management (iOS)
  • ITIL framework



My client offers an incredible benefits package which is open to fixed term employees. Ranging from Healthcare and pension to family orientated benefits (such as discounted holiday cottages)

This role will be based out of the Livingston office along with working from home and travel to the other Company sites, when required. (Covid Hygiene and protocols are paramount to this company as are the safety of their colleagues and staff)

For more details on this role please send your cv to info@durhamlimited.com or call 0141 244 0246.

“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."