We have a great opportunity to join our client’s dynamic IT Team based in Sheffield as an IT Technician. The complex mix of IT includes both on premise locations and cloud environments. Alongside diagnosing and resolving issues assigned from the IT Helpdesk, you’ll support your colleagues with internal issues and work on IT projects as required. You’ll also perform daily maintenance checks according to set routines and liaise with internal teams and external IT suppliers and clients.
We are looking for an exceptional individual comfortable rolling up your sleeves and getting involved in day to day tasks. You will demonstrate a talent for logical thinking, problem solving and turning frustrated customers into happy customers.
What you'll need
- Prior experience of supporting multiple systems and users ideally in a contact centre environment
- In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions
- Sound knowledge of desktop configuration, software installation and networking technologies (wired and wireless)
- Excellent understanding of relevant systems, software and hardware e.g. HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP
- Knowledge of Active Directory, Group Policy, Scripting, WSUS, WDS
- Understanding of Virtual Servers and Cloud Infrastructure
- Clear and concise communication skills to all levels of staff
- Ensure adherence to Security Practice to different regulatory/client requirements (ISO27001, PCI etc.)
- Liaise with IT Help Desk, IT teams and customers to provide resolutions and support
IT certification such as MCP, MCSE or CCNA would be beneficial. This role may include out-of-hours “on-call” support and there may be occasional travel to other locations depending on business requirements. A driving
In addition to a competitive basic salary, you’ll receive plenty of rewards and benefits.