We are delighted to be working with our client, a Microsoft Gold Partner, to recruit a Technical Support Engineer on a permanent basis. This role is to be based from our client’s Haydock office and will involve being office based 2-3 times per week. This role will also involve site visits and as such a driving license and car would be required.
This role will be a mixture of field and office based help desk work for our client’s IT customers. As part of the role you will also be expected to make recommendations on solutions for customers and take an active role in configuration and deployment of kit. You may also be asked to get involved in wider converged solutions. The majority of the role will involve providing technical support at differing levels to our customer base either on the phone or via a site visit. Providing excellent customer service is something that differentiates our client from other organisations and this must be something that you enjoy.
The role will be as a member of a technical IT team, as such, the candidate must be able to work on their own initiative as well as part of a team. You will need excellent communication and interpersonal skills to liaise with internal and external customers. The role could be filled by an experienced candidate or someone with the core technical skills willing to learn new technologies.
Key Duties
- Administering, deploying and configuring Microsoft Windows Server 2008 R2 to 2016 and SBS 2011 including Active Directory and Group Policy creation
- Administering, deploying and configuring Microsoft Exchange Server 2003, 2007, 2010, 2013 and 2016
- Strong knowledge of LAN / WAN hardware and router configurations
- Server Virtualisation Environments such as Microsoft Hyper-V / VMware
- A working knowledge of WatchGuard firewalls (training provided)
- A good understanding of cloud based products – Office 365 in particular
- An understanding of network switching architectures and configurations.
- An excellent understanding of network protocols, DNS, DHCP, TCP/IP
- Provide technical support to our user base, both remotely or on-site as required
- Attending sites to assist in the implementation and installation of new systems, PC’s and other IT supplies including software
- Providing 1st and 2nd line telephone support for our client's products, both hardware and software
The Technical Support Engineer role will fall into the existing shift pattern of 08:00 to 16:30 and 09:30 to 18:00. This will be on a rota basis. Expenses for travel will reimbursed and overtime is payable.
“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."